Customer Support Associate Job in Jaipur at CHARITISM
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Customer Support Associate

Jaipur

Start date
Starts Immediately
CTC
2 - 2.4 LPA
Apply By
28 Jul' 22
Posted 3 weeks ago
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Fresher Job
About CHARITISM
We are an online donation platform with a vision of bringing 100% transparency to donations. We ensure transparency with our product sponsorship approach and unique photograph-based feedback system. We are currently working with multiple NGOs to support different causes like the environment's sustainability, poverty eradication, etc. We follow a company culture based on the freedom of risk-taking, innovation, and expression of ideas.
Activity on Internshala
Hiring since November 2021
41 opportunities posted
11 candidates hired
About the job
Key responsibilities:

1. Assist users via mail, WhatsApp, phone, social media, and live chat support channels
2. Provide valuable insights and work with stakeholders such as product and technical teams on customer behavior and customer feedback
3. Gain a strong understanding of the product and business and work towards improving customer experience
4. Work on being a single point of contact for all customer-related queries and information
5. Help in re ning and enhancing the process and product for better user and customer experience
6. Perform verification tasks for campaigns running on the platform and evaluate/investigate the cause to certify trust
7. Work towards ultimate customer happiness by identifying and problem-solving issues and processes
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Salary
Duration: 1 month
Salary during probation: 10,000 - 17,000 /month
After probation:

Annual CTC: 2 - 2.4 LPA (All fixed)

Perks
Free snacks & beverages
Number of openings
2