Customer Support Engineer Job in Greater Noida at Inpods India Private Limited
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Actively hiring

Customer Support Engineer

Inpods India Private Limited

Greater Noida

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
6 Jul' 23
Posted 3 weeks ago
Job
About Inpods India Private Limited
InPods is a company based near Seattle, the US with its India office in Pune, Bangalore, Hyderabad, and Gurgaon. InPods, a state-of-the-art solution platform, is an attempt to add value to the field of education using technology. InPods has helped several higher education institutions and digital content publishers to create, deliver, analyze and monetize interactive and engaging learning experiences. InPods efficiently uses technology and services to address the learning efficacy.

Inpods is currently looking for freshers to work from the campus of our customer at Greater Noida. This position will be a temporary one for a period of 1 year and the employer will be our customer at Greater Noida.
Activity on Internshala
Hiring since May 2021
5 opportunities posted
1 candidate hired
About the job
Key responsibilities:

1. Deliver tasks as defined in the project scope and objectives with the customers
2. Adhere to project delivery plans and strives to complete the tasks on time
3. Forecast and control the deliverables against the plan
4. Identify deliverable risks, escalate, and mitigate them
5. Conduct support tickets analysis and take preventive and corrective actions in a timely manner
6. Work from customer location at Greater Noida
7. Understand and own customer expectations regarding quality
8. Perform quality measurement for parameters such as schedule, effort, productivity, and support quality (responsiveness, compassion, follow-up, and conclusion)
9. Strive to ensure the highest customer satisfaction
10. Understand customer's educational processes
11. Ensure support SLA guidelines are being adhered to by monitoring the support ticket management process, support efficiency
12. Adopt organizational frameworks and processes: process checklists, methods, tools, and libraries to improve productivity, templates, and standards to be followed by teams, and best practices and learning - knowledge base
13. Ensure a smooth handoff to the customer of all required deliverables
14. Understand project communication guidelines based on customer definitions and ensure the quality and timely delivery of all communication to the customer
15. Work closely with the customer success manager and represent the team and the company to customers
16. Interact with customers frequently and strive to maintain the highest customer satisfaction
Skill(s) required
MS-Excel MS-Office SQL
Earn certifications in these skills
Who can apply

1. Those who are from or open to relocate to Greater Noida and neighboring cities

2. Only computer science engineers, IT engineers, MCA, and BCA freshers should apply

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Perks
Informal dress code Health Insurance
Number of openings
4

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