Customer Support Executive Job in Chennai at Creators Lab India Private Limited
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Customer Support Executive

Creators Lab India Private Limited


Start date
Starts Immediately
₹ 2,50,000 - 3,00,000 ₹ 2,50,000 - 3,00,000 /year
0-2 years
0-2 years experience
Apply By
3 Oct' 23
Posted 3 weeks ago
About Creators Lab India Private Limited is a progressive edtech platform dedicated to transforming education. The company offers a comprehensive suite of courses, real-time projects, and placement assistance for students. By integrating practical project experience with theoretical knowledge, we are redefining learning and ensuring their students are industry-ready, opening up new horizons for promising careers.
Activity on Internshala
Hiring since June 2023
74 opportunities posted
71 candidates hired
About the job
Key responsibilities:

1. Responding promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
2. Maintaining and updating customer databases, ensuring accurate and up-to-date information.
3. Assisting in the creation of customer support materials, including FAQs and knowledge base articles to enhance self-help resources.
4. Collaborating with cross-functional teams to resolve complex customer problems and escalating issues when necessary.
5. Monitoring customer feedback and identifying trends to help improve products and services.
6. Assisting in the development and implementation of customer satisfaction surveys to measure and improve performance.
7. Participating in ongoing training and development programs to enhance customer service skills and stay up-to-date with company policies and procedures.

If you are a self-motivated individual with excellent communication skills and a dedication to providing exceptional customer experiences, we want to hear from you! Join our team and kickstart your career in customer service. Apply now!
Skill(s) required

Annual CTC: ₹ 2,50,000 - 3,00,000 /year

Informal dress code Health Insurance Life Insurance
Number of openings

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