Customer Support Executive Fresher Job

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Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
28 Jun' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Respond to customer queries in a timely and accurate way, via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their technical issues are resolved
9. Gather customer feedback and share it with our product, sales, and marketing teams
10. Assist in training junior customer support representatives

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Annual CTC breakup:

1. Fixed component: 90%

2. Variable component: 10%

Perks

Health Insurance

Number of openings

20

About Squarcell Resource India Private Limited

Squarcell Resource India is a part of Squarcell Group & one of the fastest-growing human resource & staffing companies in India. We have got an excellent blend of individuals from both management as well as technical background who understand the very core concept of manpower recruitment & human resource services. We fulfill the manpower recruitment of our valued employers, covering almost every sector in India.

The bouquet of our services includes payroll outsourcing & staffing solution, training & development, placement services, and manpower recruitment. Our primary goal is to assist our clients with building the strongest management teams possible. To that end, we endeavor to thoroughly understand our clients' staffing objectives and profile the skills & background required for a job. We rightly evaluate the job requirements of our clients and recommend the best fit for the concerned job profile.
Activity on Internshala
Hiring since July 2021
82 opportunities posted
400 candidates hired
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