Customer Support Executive Job in Mumbai at WhizJuniors
Applications are closed for this job. Click here to browse more jobs.

Customer Support Executive



Start date
Starts Immediately
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
0-2 years
0-2 years experience
Apply By
13 Oct' 23
Posted 3 weeks ago
23 applicants
About WhizJuniors
WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the more they score, the higher they rank.
Activity on Internshala
Hiring since March 2017
409 opportunities posted
123 candidates hired
About the job
Key responsibilities:

1. Responding to User Inquiries: Addressing queries, concerns, and technical issues from students, parents, or educators via various communication channels such as email, chat, or phone
2. Product Knowledge: Gaining expertise in the company's educational products and services to provide accurate information and guidance to users
3. Problem Solving: Resolving user issues efficiently and effectively, often involving troubleshooting technical problems or offering alternative solutions
4. User Assistance: Assisting users in navigating the platform, setting up accounts, and using features to enhance their learning experience
5. Feedback Collection: Gathering user feedback and suggestions to help improve the edtech platform and its offerings
6. Documentation: Creating and maintaining knowledge base articles, FAQs, and tutorials to assist users in finding answers independently
7. Quality Assurance: Ensuring that all interactions with users align with the company's customer service standards and policies
Skill(s) required
Effective Communication Employment engagement English Proficiency (Spoken) Google Workspace
Earn certifications in these skills
Who can apply

1. Those who are from or open to relocate to Mumbai and neighboring cities

2. Must have 1-3 years of experience in customer success

3. Must be a graduate from management or relative field

4. Exceptional communication skills

5. Empathetic and team player


Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Number of openings

Sign up to continue


By signing up, you agree to our Terms and Conditions.