Customer Support Executive Job in Navi Mumbai at WYscale De-Fi Credit Cooperative Society Limited
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Navi Mumbai

Start date
Starts Immediately
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
0-2 years
0-2 years experience
Apply By
9 Jul' 23
Posted 3 weeks ago
About WYscale De-Fi Credit Cooperative Society Limited
WYS is a crypto mutual fund that brings you the simplest opportunity to invest a part of your savings into a crypto asset. An opportunity to earn a passive income over the regular volatility of the crypto markets.
Activity on Internshala
Hiring since April 2023
16 opportunities posted
About the job
Key responsibilities:

1. Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, and social media) and provide accurate information and solutions
2. Assist customers with product or service-related questions, troubleshooting, and technical issues, guiding them through step-by-step processes when needed
3. Ensure high customer satisfaction by actively listening to customers, understanding their needs, and empathizing with their concerns, while maintaining a calm and professional demeanor
4. Resolve customer complaints effectively, finding suitable resolutions and taking ownership of issues until they are fully resolved
5. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in the designated system or CRM
6. Collaborate with other teams, such as sales, product development, and technical
7. Support, to provide comprehensive and efficient customer support
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 10%

3. Other incentives: 10%

Informal dress code Health Insurance Life Insurance
Number of openings

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