Customer Support Executive Job in Pune at Amonex Technologies Private Limited
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Customer Support Executive

Amonex Technologies Private Limited


Start date
Starts Immediately
0-2 years
0-2 years experience
Apply By
30 Mar' 23
Posted 3 weeks ago
About Amonex Technologies Private Limited
Amonex Technologies provides e-commerce-based SAAS offerings for SMEs. It has 800+ customers across 25+ states in India and in the US, Europe, and the Middle East. It has been founded by senior executives from Infosys.
Activity on Internshala
Hiring since November 2022
10 opportunities posted
1 candidate hired
About the job
Key responsibilities:

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times
2. Responding promptly to customer inquiries
3. Communicating with customers through various channels
4. Acknowledging and resolving customer complaints
5. Knowing our products inside and out so that you can answer questions
6. Processing orders, forms, applications, and requests
7. Keeping records of customer interactions, transactions, comments, and complaints
8. Communicating and coordinating with colleagues as necessary
9. Providing feedback on the efficiency of the customer service process
10. Managing a team of junior customer service representatives
11. Ensuring customer satisfaction and providing professional customer support
Skill(s) required
Effective Communication MS-Excel MS-Office
Earn certifications in these skills
Who can apply

1. High school diploma, general education degree, or equivalent

2. Ability to stay calm when customers are stressed or upset

3. Comfortable using computers

4. Experience working with customer support


Annual CTC: 2 LPA

Informal dress code 5 days a week Health Insurance
Number of openings

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