Customer Support Fresher Job

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Customer Support Fresher

Delhi, Pune, Bangalore, Hyderabad, Mumbai, Noida

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 7,00,000 ₹ 3,00,000 - 7,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
26 Jul' 22
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Responding to customer queries promptly via email, live chat, video, and phone
2. Escalating serious complaints or issues that you are not equipped to deal with
3. Liaising with colleagues or managers to find the best solutions to customers issues
4. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
5. Maintaining a polite, helpful, and professional manner at all times
6. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
7. Sharing feature requests and effective workarounds with team members

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Other requirements

Should be a graduate with experience in any related field or other internship

Should have a minimum of 1+ year of experience working for customer support

Experience as a customer support intern/trainee/specialist, preferably within a similar environment to a SaaS company

Knowledge in supporting customer queries across the globe

Prior experience in a managerial or supervisory role will be advantageous

Top-notch oral, written, and interpersonal abilities

Well-developed arbitration skills with the ability to remain impartial

Salary
Duration: 2 months
Salary during probation: ₹20,000 - 25,000 /month
After probation:

Annual CTC: ₹ 3,00,000 - 7,00,000 /year

Annual CTC breakup:

1. Fixed component: 70%

2. Variable component: 25%

3. Other incentives: 5%

Perks

Informal dress code 5 days a week Free snacks & beverages

Number of openings

4

About Convin

Convin is a conversation intelligence platform for sales teams. Started by 4 IIT Delhi graduates in 2019, it helps sales teams understand what works and what doesn't in a sales conversation using AI & ML.
Activity on Internshala
Hiring since August 2019
52 opportunities posted
5 candidates hired
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