Engagement Manager - Customer Retention Job

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Engagement Manager - Customer Retention

WizKlub Learning

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
11 Jul' 22
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Handle monthly retention and revenue targets
2. Manage and close escalations
3. Design and implement customer retention strategies to increase loyalty and retain business
4. Handle the overall customer engagement and retention

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Marketing
Earn certifications in these skills

Other requirements

Should be in Bangalore

Should have good communication skills in English

Should be willing to work 6 days a week, Tuesday to Sunday

Prior experience in an ed-tech company engagement would be an advantage

Must be willing to work relentlessly for achieving and exceeding business targets

Must be able to thrive in a fast-paced ambiguous work environment

Good communication skills in English and Hindi and knowing any other language would be an advantage

Should have the zeal to sell and learn in a fast-paced environment

Any qualification background UG/PG preferred

Should have 1+ years of experience in a similar role

Should have excellent customer service skills

Should have strong conflict resolution skills

Should have the ability to remain calm and professional in stressful situations

Should have advanced communication and interpersonal skills

Should have empathy and patience

Should have advanced organizational skills

Salary

Annual CTC: ₹ 3,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

Perks

Informal dress code
Additional information

About Wizklub: Our mission is to create a million problem solvers by developing their higher-order thinking skills by going beyond the school curriculum. Wizklub programs are designed for children in the age group of 6 to 14 years. The programs are offered online by our trained and certified instructors. We have trained over 30,000 students across the world in the last 4 years. The company is backed by institutional investors from the US, UK, and Singapore.
Location: Work from Home/Hybrid (Bangalore)
Salary: Best in the industry along with incentives. You will be signing up for a competitive salary with attractive incentives which are performance-based and a strong appraisal and promotion policy.

Number of openings

5

About WizKlub Learning

WizKlub Learning uses a unique method of developing and nurturing higher-order thinking skills in children. As technology is intensively booming in a fast-growing environment, we are succeeding in imparting knowledge to children in the fields of robotics and technology. The best age for the development of such skills is from 6 to 14 years. We are proud to say that WizKlub Learning has achieved enrollment of nearly 6000 children all over in a span of 3 years.
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Hiring since December 2017
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