Are you an experienced Escalation Manager looking for an exciting new opportunity? This is your chance to join Traya Health and contribute to an innovative field with a global impact!
Key responsibilities:
1. Create and execute processes for managing customer escalation requests
2. Monitor customer service escalations and analyze them to identify trends
3. Develop and maintain policy and procedures
4. Create and publish customer service guidelines
5. Maintain effective communication with customers regarding escalation requests
6. Develop and manage customer care processes
7. Ensure customer satisfaction and provide timely resolution of customer issues
8. Develop and implement escalation management systems
Required:
1. We are looking for a passionate escalation manager who is adept at problem-solving and has excellent Hindi and English verbal communication skills, enabling them to collaborate and provide support to customers
2. The successful candidate will have extensive experience in customer service and escalation management
Perks: As an Escalation Manager with Traya Health, you will have the chance to work with a diverse and talented team of professionals, as well as the opportunity to develop your skills in a truly global role.
Annual CTC: ₹ 2,00,000 - 2,50,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 20%
Traya is a fast-growing health tech company that focuses on managing chronic issues for millennials. Traya was launched in November 2020 after rigorous clinical and market research. We started our journey with managing hair loss and we are laterally moving into other chronic issues such as cholesterol, gut issues, and hormonal issues. Our only goal is to help our patients manage their ailments. We are science agnostic- we are big fans of data-backed science, be it Ayurveda, allopathy, or nutrition.
