We are actively seeking enthusiastic and dedicated individuals to join our customer service team in the BPO industry. We have exciting opportunities available in both voice and non-voice processes. If you are customer-focused, possess excellent communication skills, and thrive in a dynamic work environment, we encourage you to apply.
Key responsibilities:
1. Handle customer inquiries, concerns, and requests professionally.
2. Manage sales, retention, claims, or collections as per the assigned role.
3. Respond to customer queries via chat or email for non-voice processes.
4. Maintain accurate records of customer interactions and transactions.
5. Follow communication guidelines and company protocols to ensure customer satisfaction.
Shift Timings: Our operations run across different international time zones. Candidates will be assigned any 9-hour shift within the following time frames:
1. US Shift: 5:30 PM to 10:30 AM
2. UK Shift: 11:00 AM to 2:30 AM
3. AUS Shift: 12:00 AM to 4:30 PM
LEVEL 3 is a new age HR Consulting firm. Our journey began in 2018 with our intense passion to scout the right people and build strong teams for our clients. Our core team of expert consultants and board members have accumulative experience of over 35 years across various verticals -corporate strategy, consulting, marketing, finance, human resources, operations, sales, digital marketing and technology.
