As a 'Customer Success Executive' at Clappia, you will be the first point of contact for customers, addressing their queries and ensuring they achieve maximum value from our platform. Acting as the bridge between customers and internal teams, you will play a pivotal role in driving customer satisfaction and retention. A background in technology or a strong understanding of software solutions is a plus. Visit Clappia (https://clappia.com) to learn more about the platform.
Key responsibilities:
1. Be the primary contact for resolving customer queries and issues with empathy and efficiency.
2. Understand customer needs, challenges, and use cases to provide tailored solutions.
3. Serve as a bridge between customers and internal teams, ensuring seamless communication and collaboration.
4. Master the Clappia platform to guide customers on its features and configure specific use cases as needed.
5. Provide regular training sessions to help customers maximize platform utilization.
6. Collect and document customer feedback, sharing insights with the engineering and product teams for continuous improvement.
7. Analyze customer data using spreadsheet tools to offer actionable insights and recommendations.
8. Build and nurture strong customer relationships to enhance satisfaction and drive retention.
1. Those who are from or open to relocate to Bangalore
- Prior experience in a customer success, technical support, or similar role is preferred.
- Strong communication and interpersonal skills to build rapport with customers.
- Familiarity with technology or software solutions; prior experience with No-code or Low-code platforms is a bonus.
- Problem-solving skills with a customer-first mindset.
- Ability to learn new tools and platforms quickly.
- Proficiency in spreadsheets (Excel, Google Sheets) for data analysis.
- A collaborative attitude to work effectively with cross-functional teams.
Annual CTC: ₹ 3,00,000 - 3,60,000 /year
Clappia is a no-code platform that enables businesses to build customized mobile and web apps without coding or other technical complexities. It is best used in streamlining the business operations of any organization. The company was founded in 2017 by two IIT Kharagpur alumni and is headquartered in Bangalore, India. It is a self-funded and profitable company that serves multiple Fortune 500 companies, governments, and SMEs throughout the world.
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