Customer Service Executive Fresher Job

Key responsibilities:

1. Provide exceptional customer service through phone, email, and chat communication channels
2. Assist customers with product inquiries, order tracking, and issue resolution
3. Maintain accurate customer records and ensure timely follow-up on all customer interactions
4. Collaborate with internal teams to address customer needs and concerns
5. Utilize MS Excel to analyze customer data and identify trends for process improvement
6. Contribute to the development of customer service policies and procedures
7. Stay up-to-date on product knowledge and customer service best practices to deliver top-notch service

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