Customer Service Executive Fresher Job

Customer Service Executive

Jabalpur

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,10,000 ₹ 2,00,000 - 2,10,000 /year
Experience
0-1 years
0-1 years experience
Apply By
24 Oct' 24
Posted 2 days ago
Fresher Job

About the job

Key responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat.
2. Provide accurate information about products, services, and policies.
3. Assist customers in resolving issues, processing orders, and handling returns.
4. Maintain a positive and professional demeanor at all times.
5. Document customer interactions and feedback in our CRM system.
6. Collaborate with other departments to address customer needs.
7. Identify opportunities to enhance customer satisfaction and loyalty.
8. Stay up-to-date with product knowledge and company policies.

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) MS-Excel MS-Office
Earn certifications in these skills

Other requirements

1. Previous experience in customer service is a plus.

2. Excellent verbal and written communication skills.

3. Strong problem-solving abilities and attention to detail.

4. Ability to work independently and as part of a team.

5. Proficient in using computers and MS Excel

Salary

Annual CTC: ₹ 2,00,000 - 2,10,000 /year

Number of openings

1

About The Saffron Saga

The Saffron Saga takes pride in offering a wide range of products that are not just stylish and sustainable but those that suit every woman because they believe that 'every body is beautiful'. Our product line includes women's apparel ranging from handcrafted and artistic blouses to loungewear to nighties, dresses, sarees, home, bath linen, and more - all carefully curated to meet the highest standards of quality, craftsmanship, and ethics. We collaborate with talented artisans and designers who share our vision for sustainability, ensuring that each product tells a story of mindful production and conscious consumption.
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Hiring since April 2024
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