Customer Support Executive - Hindi Fresher Job

Customer Support Executive - Hindi

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,00,001 ₹ 3,00,000 - 3,00,001 /year
Experience
0-1 years
0-1 years experience
Apply By
17 Jul' 24
Posted 3 weeks ago
Fresher Job

About the job

FRND is an audio dating app for Bharat! funded by Krafton, India Quotient, and Elevation Capital. Dating in Bharat is broken. People do not have the right avenues to interact and begin their dating journeys, especially in tier-2 and 3 India. FRND provides a safe, secure, and fun environment for boys and girls to chat anonymously via audio streaming. We are working on exciting growth and user activation problem statements, alongside revenue products like virtual gifting.

Key Responsibilities:

1. Problem Resolution:
a. Investigate and resolve issues encountered by users on the FRND platform promptly and effectively.
b. Work closely with diverse teams to address both technical and non-technical concerns.

2. Customer Engagement:
a. Engage with users across multiple communication channels (email, chat, phone) to ensure a positive support experience.
b. Proactively gather user feedback to drive ongoing platform enhancements.

3. Documentation:
a. Maintain meticulous records of user interactions, feedback, and issue resolutions.
b. Contribute to the creation and upkeep of a comprehensive knowledge base to empower users to find solutions autonomously.

4. Product Expertise:
a. Keep abreast of the latest features and functionalities of the FRND platform.
b. Offer guidance to users on leveraging the platform's capabilities for optimal results.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written)
Earn certifications in these skills

Other requirements

1. Demonstrated experience in customer-facing roles is advantageous.

2. Exceptional communication skills, both verbal and written, are essential.

3. Strong problem-solving abilities and adaptability to dynamic situations are crucial.

4. Ability to empathize with users and exhibit patience in addressing their concerns.

5. Familiarity with social media platforms and technological acumen are beneficial.

6. Proficiency in Hindi and English languages is highly valued.

Salary

Annual CTC: ₹ 3,00,000 - 3,00,001 /year

Perks

Informal dress code Free snacks & beverages

Number of openings

2

About FRND

FRND is a one-of-a-kind audio dating app for Bharat. At FRND, we are working on exciting ice-breaking features, virtual gifting, & international growth with a first-principles approach leading to high engagement and high-revenue products. FRND is funded by India Quotient and Elevation Capital and has closed a Series A funding round led by Krafton.
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