Customer Support Executive-Night Shift (7pm To 4am) Fresher Job

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Actively hiring
Customer Support Executive-Night Shift (7pm To 4am)

Chennai, Bangalore

Start Date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,50,000 ₹ 2,00,000 - 2,50,000 /year
Experience
0 year(s)
0 year(s) experience
Apply By
11 Jun' 25
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Handle customer queries via phone email or live chat with professionalism and accuracy
2. Understand customer concerns and provide appropriate solutions or escalate to relevant teams
3. Maintain detailed records of customer interactions using CRM or support tools
4. Meet response time and resolution KPIs set by the team
5. Ensure customer satisfaction and follow up on unresolved issues
6. Work collaboratively with internal teams to ensure timely support delivery
7. Adhere to company policies and shift schedules

Requirements:

1. Freshers are welcome training will be provided
2. Good verbal and written communication skills in English
3. Ability to remain calm and empathetic while handling customer concerns
4. Basic knowledge of using computers typing and navigating web-based tools
5. Comfortable working night shifts 7 PM to 4 AM

Skill(s) required

Customer Support
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 2,50,000 /year

Number of openings

5

About Velozity Global Solutions

Velozity Global Solutions is not only a globally recognized IT company, it's a family representing togetherness for over two years of a successful journey. For Velozity, the definition of success is to transform innovative ideas of people to reality with the help of our tech expertise - this is what we as a team want to be remembered for. Our vision has led Velozity to become an emerging IT company in India & the USA for delivering industry-led mobility solutions. The goal is to empower clients and businesses by creating new possibilities leveraging the technologies of today and tomorrow with the utmost quality, satisfaction, and transparency. Our enthusiasm has led us to become a top IT company in India & the USA for delivering various industry-led mobility solutions in web and mobile application development domains, leveraging futuristic technologies like the Internet of Things (IoT), AI-ML, AR-VR, voice assistants, and voice skills, DevOps & cloud computing, etc.
Activity on Internshala
Hiring since June 2021
659 opportunities posted
141 candidates hired
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