Customer Support Executive - Tamil Fresher Job

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Customer Support Executive - Tamil

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,00,001 ₹ 3,00,000 - 3,00,001 /year
Experience
0-1 years
0-1 years experience
Apply By
26 Jun' 24
Posted 3 weeks ago
Fresher Job
67 applicants

About the job

Key Responsibilities:

1. Problem Resolution:
a. Investigate and resolve user issues on the FRND platform promptly and effectively.
b. Collaborate across teams to tackle both technical and non-technical challenges.

2. Customer Engagement:
a. Interact with users via email, chat, and phone to ensure exceptional support.
b. Proactively collect user feedback to enhance the platform continually.

3. Documentation:
a. Maintain detailed records of user interactions and solutions.
b. Contribute to building a knowledge base for independent user problem-solving.

4. Product Expertise:
a. Stay updated on the latest FRND platform features and functionalities.
b. Guide users on maximizing platform benefits for optimal outcomes.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Tamil Proficiency (Spoken) Tamil Proficiency (Written)
Earn certifications in these skills

Other requirements

1. Proven experience in customer-facing positions is advantageous.

2. Outstanding verbal and written communication skills are essential.

3. Strong problem-solving abilities and adaptability to dynamic situations are crucial.

4. Ability to empathize with users and demonstrate patience in resolving their concerns.

5. Familiarity with social media platforms and technological proficiency are beneficial.

6. Proficiency in English and Tamil languages is highly prized.

Salary

Annual CTC: ₹ 3,00,000 - 3,00,001 /year

Perks

Informal dress code Free snacks & beverages

Number of openings

2

About FRND

FRND is a one-of-a-kind audio dating app for Bharat. At FRND, we are working on exciting ice-breaking features, virtual gifting, & international growth with a first-principles approach leading to high engagement and high-revenue products. FRND is funded by India Quotient and Elevation Capital and has closed a Series A funding round led by Krafton.
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Hiring since July 2022
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