Customer Support Executive - Telugu Fresher Job

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Customer Support Executive - Telugu

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,00,001 ₹ 3,00,000 - 3,00,001 /year
Experience
0-1 years
0-1 years experience
Apply By
26 Jun' 24
Posted 3 weeks ago
Fresher Job
104 applicants

About the job

Key Responsibilities:

1. Problem Resolution:
- Promptly and effectively investigate and resolve user issues on the FRND platform.
- Foster collaboration across teams to address a range of technical and non-technical challenges.

2. Customer Engagement:
- Engage users through email, chat, and phone channels to deliver exceptional support experiences.
- Proactively gather and utilize user feedback to drive continuous improvement of the platform.

3. Documentation:
- Maintain meticulous records detailing user interactions and resolutions.
- Contribute actively to the development of a comprehensive knowledge base empowering users to troubleshoot independently.

4. Product Expertise:
- Stay abreast of the latest FRND platform features and functionalities.
- Provide expert guidance to users, enabling them to leverage the platform to achieve optimal results.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Telugu Proficiency (Spoken) Telugu Proficiency (Written)
Earn certifications in these skills

Other requirements

1. Previous success in roles focused on customer interaction is a plus.

2. Exceptional verbal and written communication skills are a must.

3. Strong problem-solving skills and the ability to adapt to changing circumstances are critical.

4. Empathy and a patient approach to resolving user issues are essential traits.

5. Familiarity with social media platforms and proficiency in technology are advantageous.

6. Fluency in English and Telugu languages is highly valued.

Salary

Annual CTC: ₹ 3,00,000 - 3,00,001 /year

Perks

Informal dress code Free snacks & beverages

Number of openings

2

About FRND

FRND is a one-of-a-kind audio dating app for Bharat. At FRND, we are working on exciting ice-breaking features, virtual gifting, & international growth with a first-principles approach leading to high engagement and high-revenue products. FRND is funded by India Quotient and Elevation Capital and has closed a Series A funding round led by Krafton.
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Hiring since July 2022
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