Customer Support - Mentor (Multilingual Preferred) Fresher Job

Key responsibilities:

1. Support learners and parents through daily calls and chats
2. Make (~100)outbound and attend (~40-50) inbound calls per day
3. Share feedback via chat to help students improve
4. Resolve queries from students/parents (inbound & outbound)
5. Reconnect with inactive users and encourage progress
6. Report common issues to the product team
7. Track progress and share quick performance reports
8. Ensure a personalized and positive experience for every learner

Requirements:

1. Fluent in Hindi + any local language (Tamil preferred)
2. Passionate about helping students grow
3. Freshers welcome - internships or support roles are a plus
4. Comfortable with calls and chat (training provided)
5. Quick learner, open to feedback, and growth-driven
6. Positive, responsible, and ready to take initiative

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