Backend Content Moderation Fresher Job (Remote)

Key Responsibilities:

1. Assist the community by resolving inquiries empathetically, accurately, and in a timely manner.
2. Stay updated and informed about social media products and community standards.
3. Make balanced and thoughtful decisions while advocating for user well-being.
4. Demonstrate strong interpersonal, verbal, and written communication skills, with a high degree of empathy.
5. Prioritize what's right for the community in alignment with the platform's mission.
6. Investigate and resolve user-reported issues, such as account support and abusive content.
7. Respond to user inquiries with speed, empathy, accuracy, and professionalism.
8. Use local market knowledge and data insights to propose scalable support solutions.
9. Analyze user data to identify areas for improving user experience and satisfaction.
10. Monitor and enforce Terms of Use by reviewing reported content within set quality and turnaround standards.
11. Identify inefficiencies in support workflows and recommend process improvements.

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