Business Analyst Fresher Job (Remote)

Key responsibilities:

1. Act as the primary point of contact for clients post-sales to ensure smooth onboarding and usage of the StoreHippo platform
2. Handle client onboarding sessions including training, addressing product-related queries, and system walkthroughs
3. Understand client business goals to offer proactive support and suggest platform features that maximize value
4. Coordinate with internal departments (tech, support, product teams) to fulfill client needs and resolve issues efficiently
5. Maintain high client satisfaction levels through prompt support and consistent communication
6. Track and report client health scores, engagement levels, and help drive renewals and upsell opportunities
7. Document client interactions, queries, and service outcomes in internal systems

Requirements:

1. Strong communication skills
2. Ability to handle leads (inbound, outbound)
3. Convincing skills to convert leads and inquiries into sales
4. Maintain customer relationships (existing/ prospective)
5. Perform effective online presentations to prospects
6. Ability to independently handle client acquisition through various channels and follow-ups
7. Self-starter who believes in the importance of teamwork, while operating unmonitored individually

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