Call center representatives, also known as agents, have many responsibilities.
Key Responsibilities:
1. Customer service: Handle inbound and outbound calls, answer questions, and resolve problems.
2. Customer experience: Identify customer needs, build relationships, and boost customer loyalty.
3. Product knowledge: Understand the company's products and services, and use this knowledge to help customers.
4. Communication: Follow communication scripts, and use active listening and other communication skills.
5. Problem-solving: Research issues, evaluate complaints, and provide solutions.
6. Follow-up: Follow up with customers to ensure satisfaction, and escalate issues to management when needed.
7. Documentation: Complete call logs and reports, and manage customer databases.
8. Training: Attend training sessions to stay up to date on company products, services, and policies.
9. Efficiency: Recommend improvements to systems and processes to increase organizational efficiency.
10. Upselling: Upsell products and services when possible.
Call center representatives typically need a high school diploma or higher, and some experience in a similar role. They should also have strong communication skills, attention to detail, and the ability to multitask.
Annual CTC: ₹ 2,50,000 - 3,00,000 /year
We have performed multiple tasks related to accessories like manufacturing, logistic performance, telesales, management, marketing, etc.
