At Jaagruk Bharat, we are on a mission to empower and inform India. We believe that exceptional service and seamless customer support are key to making this vision a reality. We're looking for a dynamic and committed Service Delivery Agent cum Customer Service Associate to join our team and ensure every interaction is meaningful and impactful.
Role Overview
In this dual role, you'll be responsible for managing efficient service delivery while providing top-notch customer support. You'll act as a bridge between our services and customers, ensuring timely resolutions, smooth operations, and exceptional experiences that reflect our values.
Key Responsibilities:
1. Service Delivery Management:
Coordinate and oversee the delivery of services to ensure timely and quality execution.
Monitor service schedules, address delays, and troubleshoot operational issues.
2. Customer Support:
Act as the primary point of contact for customer inquiries, resolving issues via phone, email, or chat.
Address customer concerns promptly, ensuring satisfaction and trust in our services.
Maintain accurate records of interactions and follow up to ensure problem resolution.
3. Collaboration:
Work closely with internal teams to improve service delivery and customer experience.
Provide feedback to enhance processes and identify areas for improvement.
4. Reporting & Analysis:
Track service performance metrics and customer feedback to identify trends and opportunities.
Generate reports for management on service outcomes and customer satisfaction.
What We're Looking For
1. Excellent Communication: Strong verbal and written skills to handle customer interactions effectively.
2. Problem-Solving Skills: Ability to think on your feet and resolve issues proactively.
3. Time Management: Strong organizational skills to balance service delivery and customer support.
4. Customer-Centric Mindset: A commitment to delivering outstanding service and building trust.
5. Qualifications: Experience in customer service, service delivery, or a similar role is preferred.
Why Join Jaagruk Bharat?
1. Work with a purpose-driven team making a difference in society.
2. Develop your skills in service management and customer relations.
3. Be part of an innovative and supportive work culture.
4. Contribute to a mission that creates lasting change for India.
Annual CTC: ₹ 2,00,000 /year
Jaagruk Bharat is a one-stop portal that empowers Indians with correct information & guidance about government policies that they can benefit from.
