1. Welcoming the customer: during check-in, you have to stand up and welcome them with a smile, talk with them politely like good morning sir/madam depending on the time, and ask them how there was their journey to come here (while taking maintaining eye contact and listening actively to reply to their question)
2. Check their documents
3. Assure the customer we are always active on calls
4. Enter customer data on particular software
5. Accept the payment
6. Handover the key to the guests and show their rooms
7. Talk with the customer and say to them if they have any problem, they feel free to share their problem
8. Request them to have our hotel food for breakfast, lunch, and dinner
9. Work on being ready with the bills before the check-out
10. Work on departure management: at the time of check out you should stand up and talk with the customer, check the payment details, talk with a smile, ask them how were our services, rate our hotel, ask for references, and request to visit again.
11. Ask to guard to carry their luggage at the time of departure
Requirements:
1. Customers should be treated equally, not depending on their social status, culture, and religion
2. You should depend upon your own feet; ability to handle all situations
3. You should be always ready to serve them
4. Hotel management pass-out students are preferred; a minimum of 1- 2 years of hotel front desk experience is an added advantage
5. Immediate joining
6. Hotel work experience is an added advantage