Headphone Guru - Customer Service Fresher Job

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Headphone Guru - Customer Service

Headphone Zone

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 2,40,000 ₹ 2,00,000 - 2,40,000 /year
Experience
0-2 years
0-2 years experience
Apply By
4 Aug' 22
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Manage customer interactions over the phone, email, WhatsApp, and in-person
2. Assist customers to choose the right headphones with ease by providing them with the right information
3. Stay updated with the latest industry technology and launches in the personal audio space

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Mumbai and neighboring cities

Other requirements

Proficiency in English (verbal & spoken), customer relationships, and MS Word & Excel for reporting

Passion for good sound

Ability to distinguish between good and great sound gets extra brownie points

Passionate about audio, or just love talking to people, then helping them out pick the right headphones should be very fulfilling for you

Proficiency in customer interaction over the phone, email & WhatsApp conversations, and in-person

Salary
Duration: 3 months
Salary during probation: ₹15,000 - 20,000 /month
After probation:

Annual CTC: ₹ 2,00,000 - 2,40,000 /year

Perks

Informal dress code
Additional information

A. Who will you work with:

1. You'll work with our team of headphone gurus under the counsel of the team leader (you’ll be involved in a lot of customer interactions over calls, emails, and walk-ins at our experience studio)
2. You'll report to and be mentored by the founder & CEO of the Headphone Zone

B. What you'll learn:

1. Customer interactions and deep knowledge of CRM
2. Everything you need to know about high-end personal audio - headphones, earphones, amps, DACs, DAPs (this is key to your performance as a Headphone Guru)
3. You will be working with a small group of headphone gurus working on incoming leads from our website in the form of tickets, calls, and WhatsApp chats
4. We function as a startup with a linear hierarchy, so you get exposure to other teams' work & will be involved in day-to-day business meetings

Number of openings

3

About Headphone Zone

Headphones are so much more than just a gadget. It is the access to your favorite soundtrack, your inner silence, and exhilarating experiences that bring your favorite artist to life. Likewise, we're not just a company. We are passionate music fanatics, discerning audiophiles, out-of-the-box thinkers, entrepreneurs, risk-takers, and innovators.

Founded back in 2011, we've seen 12 successful years, so we probably can't call ourselves a startup anymore. But, Headphone Zone really is run exactly like a start-up, where decisions are quick, hierarchy is flat, roles aren't defined and responsibilities are spread like a buffet table. We're really proud of our young culture which is as much about fun and learning as it is about working extremely hard and excelling in today's fast-emerging e-commerce space.
Activity on Internshala
Hiring since December 2015
65 opportunities posted
3 candidates hired
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