1. Work on learning solutions, installation, and operations & carrying out the same remotely/on-site
2. Resolve technical issues in solutions provided to customers
3. Testing the hardware and identifying errors and issues
4. Feeding proper entries in CRM for all the complaints and their resolutions
5. Work on escalating issues that can not be resolved in time with log analysis and follow-up
6. Work on all the related documentation & knowledge base
Note: Preparing daily reports is a must. Time is of the essence, and completion of the job within the stipulated date is of prime importance.