1. Reaching out to leads and prospects and counseling them about career and job opportunities
2. Giving product demos and benefits about the product
3. Responding to inquiries and queries from customers and providing a thorough and speedy resolution/information via calls, emails & chats
4. Following up on customer issues and Logging customer queries in CRM
5. Providing feedback to the business team based on customer requests and complaints
6. Ensuring that all the related notes/calls and comments are properly documented and suitable information is provided to clients
7. Making the customer feel empowered and happy after each interaction
zekeLabs Technologies Private Limited is an ed-tech startup on a mission to build an industry-ready workforce. We are solving the massive need for reskilling and upskilling the workforce for the 4th industrial revolution. The solutions include designing and executing programs in technological areas including AI & machine learning, big data, cloud, and several others. Currently, it serves 30+ enterprise partners including IBM, General Electric, HCL, and several other F500 companies. The company also operates a digital learning platform called EdYoda. EdYoda is the digital university of the 21st century, skilling for industry 4.0. Through EdYoda, we are empowering users to learn industry-relevant skills - programming, web development, cloud, big data, machine learning & AI, and others through zero-cost programs. The skills are evaluated, certified, and benchmarked through the proprietary methodology. Skilled candidates are connected to career opportunities.
