IT Customer Service/Technical Support Representative Job

Key responsibilities:

1. Assist customers in filling up an IT service request form
2. Advise customers on repairs
3. Scheduling customer appointments and vendor and client meetings
4. Track IT Service requests from start to completion
5. Liaise with vendors for part procurement and delivery
6. Use and update ITIL tools to manage requests
7. Prepare invoices for clientele
8. Updating the company website
9. Perform minor repairs to devices
10. Pick up and drop off parts from a nearby vendor

Who can apply:

1. Great team player
2. Passionate about developing yourself and committed to working to the highest standards
3. Excellent communication and interpersonal skills
4. Fully familiar with using technology in a customer service environment
5. Sales skills are a plus - must have the proven ability to deliver great customer service, in person, over the telephone, and via email
6. High level of attention to detail
7. Strong communication and interpersonal skills
8. Well-versed in English (spoken and written)
9. Outstanding problem-solving skills and aptitude to handle difficult situations
10. English Proficiency (Spoken)
11. English Proficiency (Written)
12. MS Office ( Word, Excel, Outlook)
13. Incident and service request management experience will be beneficiary
14. Customer service skills
15. Computer science & IT graduates are preferred
16. Commerce and other graduates are also welcome to apply

Note: Working hours would be from 9:30 am to 4:30 pm (in case of extended work hours, overtime will be paid)

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