Junior Operations Executive Fresher Job

Key responsibilities:

1. Maintaining customer focus at all times and responding to customer inquiries over e-mail, phone, and chat
2. Working on taking ownership of issues raised by users/experts and working with cross-functional teams to investigate, escalate and resolve them at the earliest for customer delight
3. Maintaining knowledge of all existing and upcoming products/services of the company
4. Helping with capturing customer feedback and channelizing to internal teams for appropriate action
5. Monitoring real-time dashboards and coordinating with experts whenever required

Skills & Requirements:

1. Excellent written and verbal communication skills (English)
2. Good knowledge of MS Office (MS Word, Excel)
3. Willing to work in the rotational shift with weekdays as weekly off

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