1. Handle inbound and outbound calls to assist Spanish-speaking clients with flight bookings, ticket modifications, cancellations, and itinerary planning.
2. Utilize travel reservation systems such as Amadeus, Galileo, or Sabre to process bookings and ensure accurate transactions.
3. Provide exceptional customer service by resolving queries, addressing complaints, and offering travel solutions efficiently.
4. Stay updated with airline policies, fare rules, and travel regulations to ensure compliance.
5. Collaborate with the sales team to upsell travel packages, additional services, and loyalty programs.
6. Maintain detailed records of customer interactions and bookings in CRM systems.
7. Handle escalations and provide appropriate resolutions to maintain client satisfaction.
8. Work in a dynamic environment with flexible shifts, including weekends and public holidays, as required.
Swadeep Holidays Private Limited is a trusted name in the travel industry. With a commitment to excellence, we ensure a hassle-free travel experience by offering top-notch solutions tailored to meet diverse customer needs.
Our expertise lies in:
1. Flight booking: Streamlined booking services for individuals and corporate clients.
2. Customer-centric approach: Personalized support to make your journey smooth and memorable.
3. Global connectivity: Efficiently catering to international travel demands with precision and reliability.
At Swadeep Holidays, we combine cutting-edge technology with a passionate team to deliver unmatched service quality. Whether it's a last-minute booking or planning a detailed itinerary, we take pride in making every journey a pleasant one.
