Onboarding & Customer Success Associate Job

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Onboarding & Customer Success Associate

Automatad

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 5,00,000 ₹ 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
3 Nov' 22
Posted 3 weeks ago
Job

About the job

The Onboarding Associate's basic objective is to enable the sales team in closing, onboarding & setting up our clients for long-term success.

Key responsibilities:

1. Act as a subject matter expert in workflows spanning a variety of in-house ad products in order to effectively advocate for onboarding excellence and a smooth customer journey
2. Create projections, strategies and supporting materials to enable the sales team in acquiring new clients
3. Work closely with the operations team in onboarding new clients & optimization strategies to maximize revenue
4. Work and own the relationship with the customer until stabilization
5. Work and understand complex technologies and explain them in a simplified manner
6. Build, organize and develop processes on maximizing quality and efficiency
7. Identify automation opportunities as we scale our team
8. Develop strong cross-functional partnerships in order to implement optimal solutions

Requirements:

1. Experience in a fast-paced start-up environment and in a customer-facing role
2. Proven track record of successfully managing projects and solving problems
3. Experience with website development/handling
4. Understanding of the basics of digital marketing and online advertising
5. A degree in B.E/BTech, B.Com, or BBA preferably from a Tier 1 or Tier 2 institute
6. 0-1 year(s) of experience in ad tech/product solutions/client solutions, analytics (freshers can also apply)
7. A basic understanding of web technologies such as HTML, CSS, Javascript
8. Outstanding problem-solving, prioritization, attention to detail, and multi-tasking skills
9. Strong verbal and written communication skills
10. Confident in presenting to clients
11. Strong analytical skills, with the ability to analyze data, draw conclusions and develop actionable recommendations
12. Ability to work productively and efficiently in an independent setting
13. Willing to work in a diverse atmosphere and contribute to an inclusive culture
14. A data-driven, flexible and self-motivated individual with a go-getter attitude and excellent critical thinking skills
15. Ability to work successfully across multiple teams (sales, operations, engineering)
16. A self-motivated individual flexible to frequent changes
17. Ability to think creatively about nebulous issues with passion for problem-solving
18. Ability to leverage analytical and logical thinking skills to tackle customer issues

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Salary

Annual CTC: ₹ 5,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Health Insurance

Number of openings

1

About Automatad

Impactful ad monetization for the ones who have made an impact on the world wide web.
Redefine your ad management backed by the highest possible revenue. You set a new standard for every key metric that matters - high quality ads, exclusive demand, AI-powered tech, real-time ad ops support.
Activity on Internshala
Hiring since May 2022
11 opportunities posted
3 candidates hired
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