About us: In the nascent stages of the discovery of the wonders of digital marketing, Cog Culture was conceptualized in 2013 to help bridge the gap in digital knowledge between SMEs and large corporate. Today, we are a thoroughbred "Full Service Agency" owing to the smart integration of the latest technology with design, in conjunction with human insights. Our unique approach of collaborative responsiveness brought about by our numerous strategic tie-ups with domain experts makes us a one-stop total solution provider for all forms of communications. Our long-term associations with our clients are a manifestation of our excellence and mutual trust, and a heartfelt belief that we remain partners in their growth journey.
Key responsibilities:
1. Monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms manually and using the related tools wherever possible
2. Connect, converse, and engage with the target audience on digital platforms & across, on behalf of the brand thereby attending response management
3. Respond to negative comments and feedback, and redress complaints within the client's specified turn-around time thus making the user journey with the brand worthwhile
4. Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online
5. Acknowledge compliments & showcasing the same on-brand social media pages
6. Identify and utilize social listening tools for response management
Requirements:
1. Online reputation management skills
2. Ticket handling knowledge
3. Knowledge to maintain user engagement
4. Digital marketing proficiency
1. Those who are from or open to relocate to Gurgaon and neighboring cities
Annual CTC: ₹ 2,80,000 - 4,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 20%
We are an interactive solutions design company in Delhi. We love technology and are always experimenting to mix creativity and craft with innovation by exploring new and exciting ways of interacting and communicating ideas. We are passionate about creating awesome web experiences. The marketers of Cog Digital Private Limited treat every request as an opportunity to create profound brand visibility and our innovators are constantly creating new digital and technological breakthroughs giving your customers a richer and more interactive experience.
