Online Reputation Management Trainee (ORM) Fresher Job

Key responsibilities:

1. Work on monitoring, connecting, conversing, engaging, and enhancing Traya s online reputation, becoming a representative of Traya Health online, aiding our online audience by acting as a central point of contact, supporting various objectives for reputation, branding, and audience engagement
2. Ensure the expected turn-around time is delivered on closing a case
3. Work on overlooking social media pages across the web through a tool to ensure no conversation is missed
4. Work on creating ORM reports, their analysis, & adding more insights to them
5. Work on advancing the reports to be more insightful by constantly upgrading the same
6. Work on complete coordination with the internal customer service team
7. Work on keeping a regular eye on the competition & providing meaningful suggestions to the brand
8. Work on building positive customer feedback online through Quora, Reddit, blogs, etc.
9. Constantly seek to make value additions to the tool
10. Constantly search and identify possible new platforms where the brand is mentioned

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