1. Take ownership of queries and proactively follow up for resolution
2. Work effectively as part of a team to achieve individual, team, and departmental objectives
3. Complete onboarding process of freelancer, follow-ups, and handover
4. Work on training, FMS & LMS activation, and bank document verification for payment and follow-ups
5. Work on internal team coordination like SMEs and cross-vertical departments for updates related to candidates' status, tasks, and payment
6. Manage reactivation & exit formalities of freelancers
7. Work on training, learning, and implementation of new improvements and process
8. Provide product training (FMS and LMS) to freelancers
9. Draft MIS reports
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelOperations
Testbook is the fastest-rising startup in the ed-tech space that is poised to revolutionize the industry. With a registered user base of over 19 lakh students, we have solved more than 25 crore questions on the web app and a knockout Android app. Now, we have raced to the front and are ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer.
Testbook.com is an 8-year-old ed-tech startup, headquartered in Mumbai & founded by IIT Bombay alumni who have raised multiple rounds of funding. Testbook aims at turning India's job preparation landscape into a tech-driven, automated system where students can learn at their own pace.
Testbook provides an innovation-driven, online personalized learning and assessment platform that has been instrumental in providing a full-stack portal to students preparing for public & private sector jobs from anywhere in the country.
