We're looking for team members looking to build a career out of delighting customers and converting them into brand ambassadors. Extreme detail orientation, time management, and rocking communication skills are a must-have for this role. It involves ensuring that any customer that purchases Mentoria's plans gets the full benefit of our services.
Key responsibilities:
1. Getting on calls with our customers across revenue streams and aligning their counseling sessions with the relevant counselors
2. Enabling all our counselors to get sessions, managing their schedules, and connecting them with the customer's requirements
3. Resolving any challenges that come up before, during, and after the counseling session for the counselor and the customer
4. Working on grievance handling, complaint management, dealing with unhappy customers, and ensuring their experience is corrected with the right service
5. Taking feedback from customers across revenue streams - through calls and videos
6. Getting customer reviews and testimonials
7. Creating dashboards for our corporate partners
8. Doing briefing calls with new customers and counselors to enable them to understand how Mentoria works
9. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers
10. Reaching out to past customers to understand their additional challenges, mapping their career journey, and supporting them with the right research/information through our content team
11. Ensuring every single customer falls in love with Mentoria as a brand
Skills & Requirements:
1. 6 months to 2 years of operations and customer success experience
2. Love for Excel sheets, numbers, and speaking to people
3. Ability to calmly manage stressful situations, deal with unhappy customers, and come up with relevant solutions
4. A driving passion that will help you collaborate with us to achieve this nation-transforming ambition
5. You've worked with targets and timelines in the past
Mentoria is a career discovery and guidance platform. Our mission is to transform India and then the world to make it a happier place to live in - by ensuring every single human discovers themselves and pursues a career they are passionate about. We work with 2.5 lakh+ students and working professionals, 150+ corporates, 15+ governments and international foundations, 800+ counselors, and 100+ educational institutions.
