Operations & Customer Success Associate Job in Mumbai at Mentoria
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Actively hiring

Operations & Customer Success Associate



Start date
Starts Immediately
3 - 7 LPA
0-5 years
0-5 years experience
Apply By
21 Apr' 23
Posted 3 weeks ago
About Mentoria
Mentoria is a career guidance and discovery platform that is working towards transforming India into a happier, more productive, and more successful nation. We enable students in class 8-12/college to discover themselves and their ideal career paths + mentor them throughout their journey of career discovery.

We've enabled 2 lakh+ individuals, 120+ corporates, and 80+ schools to become #CareerReady.
Activity on Internshala
Hiring since October 2021
32 opportunities posted
1 candidate hired
About the job
We're looking for team members looking to build a career out of delighting customers and converting them into brand ambassadors. Extreme detail orientation, time management, and rocking communication skills are a must-have for this role. It involves ensuring that any customer that purchases Mentoria's plans gets the full benefit of our services.

Key responsibilities:

1. Getting on calls with our customers across revenue streams and aligning their counseling sessions with the relevant counselors
2. Enabling all our counselors to get sessions, managing their schedules, and connecting them with the customer's requirements
3. Resolving any challenges that come up before, during, and after the counseling session for the counselor and the customer
4. Working on grievance handling, complaint management, dealing with unhappy customers, and ensuring their experience is corrected with the right service
5. Taking feedback from customers across revenue streams - through calls and videos
6. Getting customer reviews and testimonials
7. Creating dashboards for our corporate partners
8. Doing briefing calls with new customers and counselors to enable them to understand how Mentoria works
9. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers
10. Reaching out to past customers to understand their additional challenges, mapping their career journey, and supporting them with the right research/information through our content team
11. Ensuring every single customer falls in love with Mentoria as a brand

Skills & Requirements:

1. 6 months to 2 years of operations and customer success experience
2. Love for Excel sheets, numbers, and speaking to people
3. Ability to calmly manage stressful situations, deal with unhappy customers, and come up with relevant solutions
4. A driving passion that will help you collaborate with us to achieve this nation-transforming ambition
5. You've worked with targets and timelines in the past
Skill(s) required
Effective Communication MS-Excel Operations
Earn certifications in these skills

Annual CTC: 3 - 7 LPA

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

5 days a week Life Insurance
Number of openings

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