Key responsibilities:

1. Ensure high levels of customer satisfaction through excellent post-sales service.
2. Assess customers' needs and provide assistance and information on product features if needed.
3. Welcome customers and answer their queries.
4. Follow and achieve the department's post-sales goals on a monthly basis.
5. Go the extra mile to build customer trust.
6. Actively seek out customers through calls or messages.
7. Remain knowledgeable about products offered and discuss available options.
8. Handle product returns.
9. Collaborate with co-workers to ensure proper customer service.

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