Product Support Agent Job

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Product Support Agent

Quintype Technologies

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
9 Dec' 22
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Work on being the first point of contact for troubleshooting and escalation of technical issues
2. Work on being the face of the company and adhere to high service standards and advocate for the client when necessary
3. Handle technical requests filed by end users of a company's product or system
4. Troubleshoot and resolve errors
5. Constantly log details for reports and provide customers with updates
6. Work on customer orientation and adapt/respond to different types of characters

Requirements:

1. Proven customer support experience for a software product or SaaS (software as a service) product support
2. They are patient, empathetic, and excellent at communication
3. Must have an ear for feedback and an eye to observe patterns
4. Along with good communication skills, you must have an analytical bent of mind, problem-solving should be second nature
5. Strong email/business communication skills
6. Excellent communication and presentation skills with all internal/external stakeholders from sales, product, marketing, and customer engagement
7. Must work with internal teams to ensure notification/action and resolution of client issues are happening based on SLA
8. Ability to multitask, prioritize, and manage time effectively
9. Available to work different shifts
10. Strong technical aptitude - you are able to quickly learn and implement new technologies
11. Proven experience is an added advantage but not a deal breaker
12. Minimum bachelor's degree required
13. Strong aptitude for learning tech

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Bangalore

Salary

Annual CTC: ₹ 2,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 85%

2. Variable component: 15%

Perks

Informal dress code Health Insurance

Number of openings

1

About Quintype Technologies

We are a bunch of fun, open-minded people who are passionate about building a modern content management system. Quintype gives you the freedom to publish, distribute and monetize content sans the tech hiccups. We have a suite of products to take care of every tiny detail. Unleash the power of your content on our platform.
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Hiring since October 2022
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