SharePal is a rental platform for one's lifestyle needs. Be it travel, photography, entertainment, etc, one can rent all the latest products at SharePal.in. We are building an Amazon-like e-commerce platform of rentable products for 200M urban Indians. We believe experience is more valuable than ownership and that accessibility shouldn't depend on one's affordability. Own less, live more is the mantra we live by.
We operate across India, with our fulfillment centers in major cities. We have served more than 50,000 customers and helped them save a total of Rs 50 crores. Currently, we are a team of 25. Join our growing team and be part of the next big change!
Activity on Internshala
Hiring since May 2017
81 opportunities posted
13 candidates hired
About the job
Key responsibilities:
1. Handle pre-sales and post-sales inquiries: Respond to customer queries via chat and phone calls, providing information about our products and services. Assist customers in resolving post-sales issues, such as technical difficulties or order-related concerns.
2. Problem Solving: Listen actively to customer problems and concerns, identify the root cause, and provide effective solutions. Strive to exceed customer expectations by delivering a high level of service.
3. Collaboration: Collaborate with internal teams, including Sales, Technical Support, and Product Development, to address customer issues and ensure timely resolution. Act as a liaison between customers and the relevant teams.
4. Issue Reporting: Document customer inquiries, issues, and resolutions accurately in our CRM system. Escalate complex or unresolved issues to the onsite lead or relevant department for further assistance.
5. Continuous Improvement: Proactively identify trends in customer inquiries and suggest improvements to processes, products, or services that can enhance the customer experience.
6. Upon successful training you will get an opportunity to work in one of these functions Operations, Customer Support, KYC/Verification, Sales.
