We are looking for an organized, efficient sales support specialist to be responsible for administrative duties and assisting the sales department in gaining and keeping customers. The sales support specialist's responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accounts. The sales support specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.
Key responsibilities:
1. Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status
2. Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
3. Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports
4. Recording sales trends and liaising with account managers to develop sales strategies
5. Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
6. Managing customer accounts, following up with customers for administrative purposes and providing troubleshooting assistance for orders, account statuses, and other problems
7. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
8. Handling administrative duties for the company and its executives and management teams
9. Scheduling customer meetings and conferences
10. Reporting any unusual activity to your supervisors
A bachelor's or associate's degree in marketing, business, or a related field may be advantageous
Experience in administration and high-volume office work may be advantageous
Strong analytical, organizational, and time management skills
Excellent team working, motivational, interpersonal, communication, and customer service skills
The ability to multitask and quickly switch your focus
Computer literacy, IT skills, and typing skills
An understanding of sales principles and customer service practices
Salary
Duration: 6 months
Salary during probation: ₹15,000 - 25,000 /month
After probation:
Annual CTC: ₹ 2,00,000 - 4,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 20%
Number of openings
3
About Idealiza Empyre Private Limited
Our brainchild, Officiel CRM, gives you access to work as an admin module at the lowest cost. We are thrilled to impart ourselves as a unified platform integrated with IndiaMART, Just Dial, Sulekha, and another inquiry platform. Moreover, Officiel CRM is in charge of helping you out with managing customer licenses, subscription renewals, automated reminders, and designing customer journeys from its elementary level to boarding along with CRM compiles of custom reports to configure one report and customize layouts of interest.
