Customer Service Associate Fresher Job (Remote)

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Customer Service Associate

Careerireland

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 3,00,000 ₹ 2,00,000 - 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
25 Jun' 23
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Engage with customers in a friendly and professional manner, whether through phone calls, emails, live chats, or in-person interactions
2. Listen attentively to customers' concerns, inquiries, and complaints, and provide appropriate solutions or guidance to resolve their issues effectively and efficiently
3. Develop a deep understanding of the company's products or services to provide accurate information to customers, answer their questions, and offer relevant suggestions or recommendations
4. Assist customers with placing orders, processing payments, and tracking shipments, ensuring a smooth and hassle-free experience
5. Provide basic technical support to customers by troubleshooting common problems, escalating complex issues to the appropriate department, and following up to ensure resolution
6. Accurately and efficiently document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or other relevant databases
7. Handle escalated customer issues with professionalism and empathy, ensuring a satisfactory resolution for the customer while adhering to company policies and guidelines
8. Identify opportunities to promote additional products or services that align with customers' needs and preferences, maximizing sales potential
9. Proactively seek feedback from customers to identify areas for improvement, report recurring issues, and collaborate with relevant teams to enhance the overall customer experience
10. Follow company policies, procedures, and guidelines to maintain a high standard of customer service, data security, and compliance with applicable regulations

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills
Salary
Duration: 6 months
Salary during probation: ₹10,000 /month
After probation:

Annual CTC: ₹ 2,00,000 - 3,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

Number of openings

2

About Careerireland

It is a leading career mentorship and consulting business in Ireland helping jobseekers with the required knowledge and strategies to crack interviews and land their dream jobs.
Activity on Internshala
Hiring since November 2022
9 opportunities posted
2 candidates hired
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