1. Manage large amounts of incoming phone calls
Generate sales leads
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet personal/customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-Office
Rohksh Foundation is a not-for-profit organization working in India, dedicated to the welfare of various communities. We help communities build better lives for themselves through grassroots programs that focus on healthcare, education, empowerment, and entrepreneurship. We, at Rohksh Foundation, believe that by giving people the tools to lead healthy, productive lives, we can help them lift themselves out of poverty. We do this through well-planned and comprehensive projects in health, education, livelihoods, and disaster preparedness and response.
We are committed to reaching out and supporting these neglected individuals in their time of need. Children, elderly, homeless, daily wage earners, and front-line health workers of the communities who are disproportionately impacted by the COVID-19 outbreak and the economic downfall. Together, we will overcome this pandemic by making sure that the most vulnerable among us are protected.
