The customer success executive will be responsible for building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. Identifying a range of our offerings that could meet the goals and values of each client
Key responsibilities:
1. Ensure a regular connection with existing clients to maintain our company's presence
2. Repair disengaged or fractured relationships
3. Conduct in-depth needs assessments to better understand each client's requirements
4. Recommend possible products to meet the customers' needs
5. Refer issues and questions to managers if necessary
6. Prepare product and customer reports by gathering data collected during customer interactions
7. Understand and resolve clients' concerns in a swift and professional manner.
8. Harness internal relationships to better address clients' needs and maximize our profits
Skills and qualifications:
1. Good interpersonal skills, ability to build strong relationships with a wide variety of customers, and ability to address needs
2. Strong command of English as a communication language
3. Good listening skills should be able to listen and understand customer needs and provide appropriate solutions
4. Ability to convey the benefits of service to potential customers
5. Ability to pay attention to details and record them on appropriate mediums to make communication known to other team members
6. Experience of 0-2 years
7. Education - minimum graduation
8. Candidate should be comfortable working rotational shifts and weeks off
9. Candidate should have a laptop and good wifi connectivity
10. Candidate should have a startup mindset and be flexible
11. Immediate joiners are required
Skills needed in order to be successful in this job:
1. Communication skills
2. Customer service
3. Time management
4. Decision making
5. Problem-solving
6. Teamwork
7. Organization additional
Annual CTC: ₹ 2,00,000 - 3,00,000 /year
Spardha Learnings Private Limited is a one-stop solution for providing quality training, workshops & personalized guidance in guitar, keyboard, vocals, and drums in a very convenient & accessible manner. We offer a high-quality local yet nationally integrated platform where anyone & everyone can conveniently participate & learn new skills or groom their talent or skill in diverse fields or areas & showcase their talent or skill to the outside world. Our vision is to develop a hyper-local platform for learning, teaching & demonstrating various existing & upcoming skills in the area of music.