Customer Success Manager Fresher Job (Remote)

Key responsibilities:

1. Work to act as the main point of contact for assigned customers, building strong relationships and managing customer expectations
2. Assist with understanding the customers' business goals and how they can be achieved through the use of our software
3. Provide training, coaching, and support to ensure customers are fully utilizing our products and achieving their goals
4. Develop a deep understanding of our software and its features and capabilities
5. Work to collaborate with our sales, product, and engineering teams to ensure customer needs are being met and exceeded
6. Monitor customer usage and adoption to identify areas for improvement and growth
7. Identify opportunities for upsell and cross-sell and work with the sales team to execute on those opportunities
8. Assist with maintaining accurate and up-to-date customer records in our CRM system

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