Customer Support Agent Fresher Job (Remote)

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Customer Support Agent

Datastraw

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 ₹ 2,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
8 Apr' 23
Posted 3 weeks ago
Fresher Job

About the job

We are seeking a customer support agent with a non-voice process to join our team. The successful candidate will be responsible for addressing customer queries related to product and delivery issues (both pre-sales and post-sales queries). The candidate should have excellent typing speed and the ability to take up calls if needed. This process is for our project that is in the beauty industry and female candidates are preferred.

Key responsibilities:

1. Provide prompt and efficient solutions to customer queries related to product and delivery issues
2. Address presales queries related to product features, pricing, and availability
3. Resolve postsales queries related to delivery issues, order tracking, and returns
4. Handle customer complaints and follow up with the relevant teams to ensure timely resolution
5. Keep track of customer interactions and maintain accurate records of customer queries and resolutions
6. Continuously improve knowledge of company products and services to enhance customer support

Note: This is a temporarily remote position and will move to a hybrid mode in the future.

Skill(s) required

Effective Communication
Earn certifications in these skills

Other requirements

Candidate should be excellent at communication and negotiation

Candidate should have an interest in and knowledge of beauty products

Bachelor's degree or equivalent experience in customer service or a related field

Excellent communication skills, both written and verbal

Strong typing skills with a minimum typing speed of 40 words per minute

Ability to work independently and within a team environment

Prior experience in customer support with a non-voice process is preferred

Familiarity with CRM tools and systems

Must have a personal laptop and stable internet connection to perform job duties

Salary
Duration: 6 months
Salary during probation: ₹10,000 - 12,000 /month
After probation:

Annual CTC: ₹ 2,00,000 /year

Number of openings

2

About Datastraw

Datastraw is a modern outsourcing house, helping high-growth companies with growth-hacking solutions to build and grow their business. We partner closely with our clients, helping them leverage their data in key business decisions and processes.
Activity on Internshala
Hiring since February 2023
3 opportunities posted
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