Customer Support Associate Fresher Job (Remote)

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Customer Support Associate

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 ₹ 3,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
23 Jun' 22
Posted 3 weeks ago
Fresher Job
642 applicants

About the job

Key responsibilities:

1. Respond to queries from our social investors and partners in a timely and accurate way, via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Update our internal databases with information about technical issues and useful discussions with customers
4. Monitor customer complaints on social media and reach out to provide assistance
5. Share feature requests and effective workarounds with team members
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their queries and issues are resolved
8. Gather customer feedback and share it with our internal teams

Skill(s) required

MS-Office
Earn certifications in these skills

Other requirements

Qualification: UG: Any Graduate; PG: Any specialization

Key values we are looking for: Empathy, excellent communication skills, growth mindset

Salary
Duration: 6 months
Salary during probation: ₹15,000 /month
After probation:

Annual CTC: ₹ 3,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 240000 /year

2. Variable pay: ₹ 60000 /year

Number of openings

2

About Rang De

Rang De (www.rangde.in) is a fintech startup that aims to revolutionize credit access for unbanked communities by connecting individual lenders and borrowers together, cutting out the need for an intermediary, and offering highly customized and affordable loans than traditional lenders.

Rang De has a solid track record and experience of peer-to-peer lending as they pioneered the model in India in 2008. Rang De's purpose built technology platform has proved to be game changing for providing timely access to credit for thousands of farmers and entrepreneurs .

Rang De recently pivoted into an NBFC-P2P and has a highly differentiated business model from other peer-to-peer lending platforms.
Activity on Internshala
Hiring since January 2019
37 opportunities posted
13 candidates hired
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