Remote Customer Support Associate Job at Rang De
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Customer Support Associate

Work from home

Start date
Starts Immediately
CTC
3 LPA
Apply By
23 Jun' 22
Fresher Job
Fresher Job
655 applicants
About Rang De
Founded in 2008, Rang De is India's first and pioneering web-based initiative with a mission to fight poverty by making affordable credit accessible to the most marginalized people. We connect people who urgently need credit (for needs like livelihoods and education) with those who want and can support them. In parallel, Rang De and its partners work to educate communities about digital finance, financial management, economic self-reliance & growth.
Activity on Internshala
Hiring since January 2019
36 opportunities posted
13 candidates hired
About the job
Key responsibilities:

1. Respond to queries from our social investors and partners in a timely and accurate way, via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Update our internal databases with information about technical issues and useful discussions with customers
4. Monitor customer complaints on social media and reach out to provide assistance
5. Share feature requests and effective workarounds with team members
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their queries and issues are resolved
8. Gather customer feedback and share it with our internal teams
Skill(s) required
MS-Office
Who can apply

1. Qualification: UG: Any Graduate; PG: Any specialization

2. Key values we are looking for: Empathy, excellent communication skills, growth mindset

Salary
Duration: 6 months
Salary during probation: 15,000 /month
After probation:

Annual CTC: 3 LPA

Annual CTC breakup:

1. Fixed pay: 2.4 LPA

2. Variable pay: 0.6 LPA

Number of openings
2