Are you looking for an exciting customer support executive role? We, at WhizJuniors, have a great opportunity for you! We are looking for a customer-focused and tech-savvy individual to join our customer service team. As a customer support executive, you will be responsible for providing excellent customer service, handling customer queries, and resolving customer complaints. The successful candidate must have excellent Google Suite (G Suite) knowledge, be proactive in problem-solving, and have strong communication skills in spoken and written English. Additionally, proficiency with MS Excel is a must.
Key responsibilities:
1. Handle customer inquiries in a professional and courteous manner
2. Respond to customer queries in a timely manner
3. Resolve customer complaints efficiently
4. Follow up with customers to ensure satisfaction
5. Track customer issues and resolutions
6. Analyze customer feedback and insights on product features
7. Utilize Google Suite (G Suite) applications for customer support
8. Liaise with other departments to help resolve customer queries
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Google Suite (G Suite)MS-Excel
WhizJuniors is the world's biggest social gamified technology learning platform, exclusively for students from classes 1-12. Our platform allows the enhancement of the technical, creative, and entrepreneurial skills of young minds with an element of fun learning. We provide age-appropriate online courses with the right syllabus. Students have to learn and solve quizzes to earn coins, practice with practicals, and finally get certified. They can compare and showcase their scores, skills, and achievements, and the more they score, the higher they rank.
