Customer Support Executive Job (Remote)

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Customer Support Executive

WisdmLabs

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 2,00,000 - 5,00,000 ₹ 2,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
8 Jan' 23
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Provide prompt information about products and services and obtain details of complaints
2. Keep records of customer interactions, details of inquiries, complaints, and comments as well as make sure actions are taken on the same
3. Follow up to ensure that appropriate actions were taken on customers' requests
4. Refer unresolved customer grievances or special requests to designated departments for further investigation
5. Schedule and conduct customer interviews to extract information from users for user experience understanding, usability understanding, and ideation

Key responsibilities:

1. Excellent communication skills - written & verbal
2. Go-getter attitude
3. Experience in customer/email support will be a plus point
4. Freshers with excellent written & verbal communication can apply

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written) WordPress
Earn certifications in these skills
Salary

Annual CTC: ₹ 2,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 10%

3. Other incentives: 10%

Number of openings

1

About WisdmLabs

At WisdmLabs, we offer development services to e-learning and e-commerce businesses based on WordPress. We specialize in LearnDash and WooCommerce and offer WordPress plugin development services. We work with businesses big and small and have serviced clients all over the world. We also have our products for LearnDash, WooCommerce, and Moodle. These products add some functionality to online websites (like helping them set different prices for different customers, or collecting reviews on your learning website).
Activity on Internshala
Hiring since October 2021
32 opportunities posted
2 candidates hired
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