1. Issue and track memos for diamonds and jewelry pieces using inventory software or shared spreadsheets
2. Create and send invoices accurately based on order details and customer communication
3. Update memo and invoice status logs with payment details, return status, and customer follow-ups
4. Manage and organize inventory data in Google Sheets or Excel including stock availability, certification info, weights, and shapes
5. Post stock lists and updates regularly in designated WhatsApp broadcast groups
6. Assist in preparing customer-ready documents including PDFs, pricing sheets, and stock selections
7. Communicate with customers and internal team over WhatsApp or phone in fluent professional English
8. Coordinate with sales and back-office teams in India and NYC to ensure smooth order flow and timely updates
9. Track payment statuses and follow up on pending dues as per instructions
10. Assist in generating weekly reports including stock sold, pending memos, and payment collections
2. can work from 6:30 pm - 3:30 am Indian Standard Time (as the company is based outside of India & their local work timings are 9:00 am - 6:00 pm Eastern Standard Time)
I'm the General Manager at Keystar Gems Inc., a lab-grown diamond manufacturing and wholesale company based in New York City. We specialize in supplying certified loose diamonds and custom jewelry to retailers and wholesalers across the U.S., Canada, and beyond. I oversee daily operations, inventory control, sales coordination, sales generation and cross-border logistics between our U.S. and India teams. With over 8 years of industry experience, my focus is on building efficient systems, expanding market reach, and delivering consistent service to our clients.
