Junior Telecaller Job (Remote)

A telecaller with a minimum of one year of experience typically has a range of responsibilities.

Key responsibilities:

1. Making Outbound Calls: Calling potential clients or customers to introduce products or services, follow up on leads, and generate interest.
2. Answering Inbound Calls: Handling customer inquiries, addressing concerns, providing information, and assisting with any service-related issues.
3. Product/Service Knowledge: Demonstrating a strong understanding of the company's offerings and being able to explain them effectively to customers.
4. Customer Relationship Management: Building rapport with customers, maintaining a positive relationship, and ensuring customer satisfaction.
5. Data Entry and Reporting: Recording and updating customer information accurately in the database, tracking call outcomes, and reporting daily or weekly performance metrics.
6. Lead Generation: Identifying potential customers through research and cold calling, and passing qualified leads to the sales team.
7. Sales Goals: Meeting or exceeding sales targets by persuading customers to purchase products/services or take further action.
8. Handling Objections: Effectively addressing customer concerns and objections to maintain positive interactions and close sales.
9. Following Scripts: Adhering to company scripts or guidelines while interacting with customers, ensuring consistency in communication.
10. Problem-Solving: Offering solutions for customer complaints or issues, working towards resolutions that align with the company's policies.
11. Feedback Collection: Gathering customer feedback and insights to improve products, services, or customer experience.
12. Team Collaboration: Coordinating with other departments like sales or customer service to resolve issues and meet company objectives.

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