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L1/L2 Technical Support Engineer Fresher Job (Remote)

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L1/L2 Technical Support Engineer

Mithi Software Technologies Private Limited

Work from home

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 ₹ 3,00,000 /year

Experience

0-2 years

0-2 years experience

Apply By

12 Jun' 22

Posted 3 weeks ago

Fresher Job

145 applicants

About the job

Key responsibilities:

1. Act as the first point of contact for all inbound inquiries and problem reports from customers
2. Troubleshoot and respond to customer tickets within SLA commitments on all customer service channels
3. Work on updating and maintaining the customer information database and as well resolving technical issues through diligent research, issue reproduction under lab conditions, and troubleshooting
4. Directly work with other technical support engineers and engineering team members to see problems through to resolution
5. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
6. Work on facilitating customer communication, education, and retention
7. Diligently manage disparate customer issues in parallel
8. Keep yourself updated by reviewing service manuals and product release notes and patch documentation to help speedy issue resolution
9. Participate in engineering/product roadmap discussions as a customer representative
10. Work on utilizing remote secure access technologies to diagnose and resolve customer issues
11. Ensure proper documentation and closure of all customer issues

Skill(s) required

CCNA English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Linux Shell Scripting

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Other requirements

Engineering degree (BE) in computer science, MCA or equivalent

Familiar with internet concepts, including SMTP, IMAP, POP, HTTP, DNS, LDAP, and related protocols

Solid networking and software troubleshooting skills

Fluent in Windows, Mac, and Linux operating systems with good troubleshooting ability

Ability to think calmly and rationally during a crisis

Can make decisions on your own

Have a sharp troubleshooter's mind

Can work well with co-workers and have strong people and listening skills

Have the necessary patience, maturity, and gumption to handle customers at all levels

Excellent spoken and written communication skills (English & Hindi)

Can express problems, causes, diagnoses, and solutions in a clear concise manner

Salary

Probation:

Duration: 1 month

Salary during probation: ₹10,000 /month

After probation:

Annual CTC: ₹ 3,00,000 /year

Annual CTC breakup:

1. Fixed pay: ₹ 240000 /year

2. Other incentives: ₹60000 /year

Perks

Health Insurance

Number of openings

About Mithi Software Technologies Private Limited

Website

Mithi distinguishes itself in providing secure and dependable email, collaboration, and archiving solutions, that help substantially lower operational costs & boost productivity. Mithi defines its purpose as one of making technology more useful, reliable, and affordable for our customers.

Mithi's innovative solution-shave has been adopted by organizations of all sizes and spread across many enterprise segments, such as healthcare, financial services, education, government organizations, agro-industries, IT/ITES, retail, and many more.

Activity on Internshala

Hiring since March 2021

62 opportunities posted

10 candidates hired